Direct..TV update
DirecTV responded to me yesterday, asking for my account information. And I’ve yet to hear from them again.
However, their charge did post to my bank. Which caused five things to bounce.
And I’ll get charged $37.50 per one.
So not only did DirecTV steal my $300 but so far they’ve cost me $187.50.
I’m in the process of disputing this with my bank.
Come on DirecTV. Do the right thing. Give me my money back. And add a “T” to your name.
I sent my blog link to the President of DirecTV so I know you can read this. Come on. Be a good sport.
August 19th, 2008 at 12:40 pm
Yeah. What she said.
August 19th, 2008 at 12:48 pm
I hope they step up and do the right thing, and why is it so surprising when companies actually do that? Shouldn’t doing the right thing be the norm?
August 19th, 2008 at 1:10 pm
Based on your story, I am canceling my pending order and sticking with Cox. Financial experts say never, never allow payments to be automatically deducted from your bank account. Now I know why! Jeez! DirecTV definitely needs to pay your bank charges for the NSFs since they caused the problem. Good luck!
August 19th, 2008 at 1:58 pm
If you haven’t already done this, I’d suggest pulling out your paperwork from the contract and looking for specific banking stipulations. Or go online and look up their auto-debit policy.
I make sure that no matter what company I’m working with they are not allowed to deduct from my account without my authorization.
Also, automatic bill payments are different from extraneous surcharges (like an equipment not-returned fee) so check to see if that’s covered in the auto-debit policy - usually it’s not. And I think, a legalease advisor could chime in here, but even if they auto-debit for the account service fee, for other charges not associated with the service fee they’re supposed to send you a letter first stating that if you don’t replace the equipment within XX days they will automatically debit, so if you didn’t get that warning, note that as well.
August 19th, 2008 at 2:42 pm
I have a question for you about emergency placements. If you could email me at babycarriage@hotmail.com that would be awesome. You don’t know me but I’ve been following you for a while and as a foster parent I thought that you might understand my question. So please send me an email when you get the chance. Thanks a very confused foster parent.
August 19th, 2008 at 3:52 pm
Wow DTV sucks! I’m going to cancel my service with them.
August 19th, 2008 at 5:55 pm
I’m right there with you - my cable company did that to me too. They had the money out 24hrs after I called to start service. When I called a week later after I decided I didn’t want it “oh, a check will be in the mail with your refund in 6-8 weeks.” Why in the world they took the money out in the first place b/f I even confirmed a date for them to come out and install it — I’ll never know…
August 19th, 2008 at 8:22 pm
You may want to submit it to The Consumerist (http://consumerist.com/). Companies read that, and respond. I’ve had two different companies read my story there and contact me to try to fix it. The commenters there can be brutal, so be prepared.
August 19th, 2008 at 9:40 pm
I’ll be waiting to hear how DirecTV decides to handle your case before I make a decision on any further business with them. They must know that word of mouth is the best form of advertisement or negative feedback these days. Blogs get the word out fast and can make a big impact. Do the right thing DirecTV.