DirecTV sucks. Not only because they forgot to put the second T in their name, but for their horrible customer service.
Back in July, I called to cancel my service.
They said if I did, I would need to pay the early cancellation fee and whatever else I owed at the time.
I said that was fine, but I would need to wait until payday.
They said that if I cancelled it, they would charge my account that same day.
I said that wasn’t going to work, so just hold off on cancelling it.
They cancelled it anyway, and took $200 from my account the day before payday.
I just dealt with it and waited for them to send the package for me to return the receivers. I figured maybe they had sent it to the old address and it was taking its time getting here through the mail forwarding system.
Then last week I received a letter saying I owed $310.45.
And today, DirecTV helped themselves to my bank account, taking the money out.
When I called to complain, they said that they were authorized to do so because I kept a card on file, and that it was part of their agreement that they could take any money that I owed.
I argued with them, saying that I never owed that money.
They said I owed it for not returning the boxes.
I said they never sent me the thing to return it.
She said that they were sorry, that they would send me out a new return package today.
And once they received my receivers, they would refund the money.
“Back to my bank account?” I asked.
No. They will send it in the mail and I will receive it in six to eight weeks.
“Because it takes that long to process.”
So let me get this straight. They can take out money directly from my account whenever they want, but they can’t put it back in. And to send me a check will take up to TWO MONTHS?
This isn’t the first time I’ve had bad customer service from DirecTV either.
Don’t get DirecTV.